The Antunes Refurbishment Program
25% off Parts
90-Day Warranty
Labor: $90 per Hour
$25 Shipping Fee
$25 Packaging Fee
The Refurbishment Process
See FAQ for more details
Know your Quote!
If the evaluation of parts & labor exceeds the requested NTE (not to exceed) limit from the Refurbishment form during our technicians evaluation… We will contact you for approval prior to moving forward.
Shipping Rates
The Refurbishment Form
Please submit the below to be qualified for the program.
Who is eligible for the “Refurbishment Program”?
Any customer that is out of warranty is eligible for this program. To date, we have serviced units from operations across the United States, and some are local customers that bring equipment to our headquarters.
What type of equipment do you service for this program?
Any heavy equipment that requires a truck and lift gate will NOT be accepted due to weight limit.
(BKT-2V, HCT/ HRT, GST, IS-1000, ETC).
Please see our “shipping rate sheet” above to see what equipment qualifies for shipping.
Who benefits from the Refurbishment program?
Customers can save money, not only because of our cost-effective rates but also due to our extensive product expertise. Customers who send in equipment for service will have a 25% discount. This differentiator leads to the product getting serviced correctly the first time and provides greater insights into the unit’s overall operation — which can lead to better long-term performance.
The Refurbishment program has also benefited our internal team. Getting data from out-of-warranty units is very difficult, but this program allows us to see how our products are performing five or more years down the road. When working on a new model or updates to an existing unit, we can implement product changes or improvements discovered through this process.
Do I receive any type of warranty?
Parts and labor are covered under warranty for a period of 90-days. If a customer has an issue with a piece of equipment that was serviced by Antunes within the 90-day warranty, they will need to contact technical service to diagnose at #877-392-7854. Technical service will make the determination if the equipment should return to factory for further service & covered 100% for the cost of shipping, parts & labor. Antunes will only replace failed parts on original estimate. For more details, please review the “90-day warranty” policy.
What if my equipment fails within the 90-day warranty?
How does the process work?
1. Customer fills out the “Refurbishment Form” when they have equipment in need of service and submits to tech service to review.
2. Tech service will provide a box or prepaid label upon customers request.
3. The unit is received and evaluated by Antunes, using our data and product expertise to review the entire unit and not just the issue identified on refurbishment form. Technician will begin performing the necessary service as scheduled.
3. If the evaluation of parts & labor exceeds the requested NTE limit from refurbishment form during technicians evaluation; then Antunes will contact the customer for approval of before proceeding further with service.
4. Customer is notified via email with an ETA for completion and a written evaluation of the unit that will contain the following information:
List of parts
Hours of labor
Evaluation fee
Shipping charge
5. Once service is completed, the customer will then need to fill out the credit card authorization form for payment. Customer will then be provided with a transaction receipt and tracking information via email.
What is included in my 90-day warranty?
Antunes’ serviced equipment has a warranty coverage for a period of ninety (90) days from date of service. During these 90 days; all parts replaced and labor is covered. To ensure continued operation of the units, follow the maintenance procedures outlined in the Owner’s Manual.
My unit was serviced by Antunes within 90-days and I’m now experiencing issues, how do i proceed?
What is not included in the 90-day warranty?
This warranty does not cover maintenance related issues, calibration, or regular adjustments as specified in operating and maintenance instructions of owners manual. Warranty does not cover any parts within the 90-days that were not replaced on original service. This warranty does not cover water contamination problems such as foreign material in water lines or inside solenoid valves. It does not cover water pressure problems or failures resulting from improper/incorrect voltage supply.
My shipment arrived damaged, what are the next steps?
If shipment is damaged in transit, the customer should make a claim directly upon the carrier below.
https://www.fedex.com/en-us/customer-support/claims.html
This damage is not covered under this warranty. Antunes will perform a careful inspection upon receiving shipment as soon as it arrives at our shop and report any visible damage to customer.