The Antunes Refurbishment Program

Who is eligible for the “Refurbishment Program”?

Any customer that is out of warranty is eligible for this program. To date, we have serviced units from operations across the United States, and some are local customers that bring equipment to our headquarters

What type of equipment do you service for this program?

Any heavy equipment that requires a truck and lift gate will NOT be accepted to weight limit. (BKT-2V, HCT/HRT, GST, IS-1000, ETC) Please see our “shipping rate sheet” above to see what equipment qualifies for shipping

Link to Shipping Rates

Who benefits from the Refurbishment program?

Customers can save money, not only because of our cost-effective rates but also due to our extensive product expertise. Customers who send in equipment for service will have a 25% discount. This differentiator leads to the product getting serviced correctly the first time and provides greater insights into the unit’s overall operation — which can lead to better long-term performance.

The Refurbishment program has also benefited our internal team. Getting data from out-of-warranty units is very difficult, but this program allows us to see how our products are performing five or more years down the road. When working on a new model or updates to an existing unit, we can implement product changes or improvements discovered through this process.

Do I receive any type of warranty?

Parts and labor are covered under warranty for a period of 90-days. If a customer has an issue with a piece of equipment that was serviced by Antunes within the 90-day warranty, they will need to contact technical service to diagnose at #877-392-7854. Technical service will make the determination if the equipment should return to factory for further service & covered 100% for the cost of shipping, parts & labor. Antunes will only replace failed parts on original estimate. For more details, please review the “90-day warranty” policy.

What if my equipment fails within the 90-day warranty?

If you are experiencing issues with your equipment after it has been serviced by Antunes, please contact technical support at #877-392-7854 for next steps on how to proceed and provide serial number of equipment. 

Please note: Antunes will cover the cost of shipping but the customer is responsible to have the equipment delivered to Antunes for further evaluation. If the issue with the equipment is part of the original complaint, Antunes will service and ship back the equipment at no charge. If the tech finds a failed component that was not previously replaced on prior date of service then customer will be charged for the component only.

How does the process work?

1. Customer fills out the “Refurbishment Form”  when they have equipment in need of service and submits to tech service to review.

2. Tech service will provide a box or prepaid label upon customers request.

3. The unit is received and evaluated by Antunes, using our data and product expertise to review the entire unit and not just the issue identified on refurbishment form. Technician will begin performing the necessary service as scheduled.

3. If the evaluation of parts & labor exceeds the requested NTE limit from refurbishment form during technicians evaluation; then Antunes will contact the customer for approval of before proceeding further with service.

4. Customer is notified via email with an ETA for completion and a written evaluation of the unit that will contain the following information:

                List of parts

                Hours of labor

                Evaluation fee

                Shipping charge

5. Once service is completed, the customer will then need to fill out the credit card authorization form for payment. Customer will then be provided with a transaction receipt and tracking information via email.